Last updated: 2026-05-09
Terms of Service
These Terms of Service ("Terms") govern your access to and use of Mentionly (the "Service"), operated by Engagee LTD ("Engagee", "we", "us", "our"). Please read them carefully. By using the Service you agree to be bound by these Terms.
1. Acceptance of these Terms
By creating an account, signing in, or otherwise using the Service, you confirm that you are at least 16 years old, that you have read and understood these Terms, and that you accept them. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms; "you" then refers to that entity.
If you do not agree with these Terms, you must not use the Service.
2. Your account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly at legal@mentionlyhq.com if you suspect any unauthorized use. One account per person; sharing accounts is not permitted on free or paid plans. We may refuse, suspend, or terminate accounts at our discretion if these Terms are breached.
3. Subscriptions, billing and refunds
Mentionly offers a free tier and one or more paid tiers ("Pro"). Paid plans are billed monthly in advance through Stripe at the price displayed at the moment of purchase. Plans renew automatically at the end of each billing period using the payment method on file unless you cancel.
You can cancel your subscription at any time from your account page at /me. Cancellation takes effect at the end of the current paid period; you keep Pro access until then and you are not billed again.
Refunds. Subscription fees are generally non-refundable. As a goodwill policy we will, at our sole discretion, consider a refund of the most recent payment if you contact us within 14 days of the charge and have not made significant use of the Service in that period. Refunds are processed back to the original payment method. We do not refund prior periods, partial periods, or charges older than 14 days.
Price changes. We may change prices for paid plans. Existing paid subscriptions will not see a price change for at least 30 days after notice is sent to the email on file; you may cancel before the new price takes effect.
Taxes. Prices shown do not include taxes unless stated. You are responsible for any taxes that apply to your purchase.
4. Acceptable use
You agree not to use the Service to:
- violate any law, regulation, or third-party right;
- infringe intellectual-property rights, including copyright, trademark, and trade secret;
- send unsolicited bulk communications, spam, or content prohibited by anti-spam law;
- process the data of any natural person without a lawful basis to do so;
- upload, transmit, or generate content that is unlawful, harmful, threatening, defamatory, harassing, hateful, sexually exploitative of minors, or otherwise objectionable;
- attempt to disrupt, overload, scrape, reverse-engineer, or probe the Service for vulnerabilities except through a coordinated disclosure to legal@mentionlyhq.com;
- create multiple free-tier accounts or otherwise circumvent plan limits;
- resell, sublicense, or repackage the Service or any output of it without our prior written consent.
We may suspend or terminate your account, with or without notice, if we reasonably believe you have breached this section.
5. Intellectual property
Our property. Engagee LTD owns the Service, the Mentionly name and brand, the underlying software, the user-interface design, and all related documentation. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. No other rights are granted.
Your content. You retain all rights to the data you submit to the Service ("Your Content"). You grant us a worldwide, royalty-free, non-exclusive license to host, store, process, transmit, and display Your Content solely as necessary to operate the Service for you, to provide support, and to comply with legal obligations. We do not use Your Content to train machine-learning models for third parties and we do not sell it.
Feedback. If you send us feedback, ideas, or suggestions, you grant us a perpetual, irrevocable license to use them without compensation.
6. Service availability
The Service is provided on a best-effort basis. The free tier is offered without uptime commitment. For paid (Pro) plans we target 99% monthly uptime as a goal but we do not warrant any specific level of availability. We may schedule maintenance windows; we will try to minimize impact and to give advance notice for major maintenance.
We may modify, suspend, or discontinue all or part of the Service at any time. If we permanently discontinue a paid Service, we will refund the unused portion of any prepaid period.
7. Termination
You may close your account at any time from your account page at /me, or by emailing legal@mentionlyhq.com. We may suspend or terminate your account immediately and without refund if you breach these Terms, if your use of the Service exposes us or other users to legal or security risk, or if continued provision becomes commercially unreasonable.
On termination, your right to use the Service ceases immediately and we will delete your data in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination (including IP, liability, governing law) will survive.
8. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. ANY DECISIONS YOU MAKE BASED ON OUTPUT FROM THE SERVICE ARE YOUR OWN; YOU ARE RESPONSIBLE FOR VERIFYING THAT OUTPUT BEFORE RELYING ON IT.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ENGAGEE LTD AND ITS OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (EUR 100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, IN WHICH CASE THIS LIMITATION APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW.
10. Indemnification
You agree to defend, indemnify, and hold harmless Engagee LTD and its officers, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (i) your use of the Service, (ii) Your Content, or (iii) your breach of these Terms.
11. Governing law and disputes
This Agreement is governed by the laws applicable to the place of incorporation of Engagee LTD, without regard to conflict-of-law principles. Any dispute arising out of or in connection with this Agreement that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the competent courts of the place of incorporation of Engagee LTD. Nothing in this section limits any mandatory consumer-protection rights you have under the laws of your place of habitual residence.
12. Changes to these Terms
We may update these Terms from time to time. If the changes are material, we will email all active users at the address on file at least 30 days before the new Terms take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms; if you do not agree, you must stop using the Service before that date.
13. Miscellaneous
Entire agreement. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Engagee LTD regarding the Service.
Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, on notice to you.
Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, war, civil unrest, internet outages, or actions of upstream providers.
14. Contact
Engagee LTD
Operator of Mentionly at mentionlyhq.com
Email: legal@mentionlyhq.com
Last updated: 2026-05-09